Get up and running — Fast

BMC FootPrints Service Desk is easy to own, use, and extend. Create personalized working experiences for your employees and IT departments that increase their productivity. Administrators can quickly configure end-to-end business services for IT and beyond. FootPrints integrates easily with other systems such as BMC Client Management, Active Directory, any SQL Database, and more.

Service Desk Automation

Free up your service desk agents to prioritize the issues that matter, and leave the routine tasks to FootPrints. Whether it's email or automated workflows for approvals and ticket routing, be confident knowing FootPrints is working without the need for intervention.

Easy to Own

Proven fast time-to-value, out-of-the-box best-practice templates, flexible licensing options, and minimal hardware requirements make FootPrints the service management solution of choice.

Easy to Extend

Go above and beyond service desk basics with easy to configure integrations, and the ability to adopt processes as your organization grows. FootPrints gives you the ability to provide solutions for project management, bug tracking, HR, facilities, and more, in one application.

World Class Features

BMC FootPrints Service Desk offers world class features that make it easy to administer and use for the small-mid size business and for government organizations.

Service Desk

Enable easy and rapid creation of incident tickets, problems, and service requests

Change Management

Plan changes to reduce service outages, manage approvals, and link change requests to problem and incident records.

Service Catalog

Develop, define, and publish your IT services and create a browsable service catalog for different audiences.

Knowledge Management

Create knowledge articles to share information within your organization, and create different knowledge bases for different users.

Configuration Management Database (CMDB)

Create and manage Configuration Items (CIs) to identify problems and store information. Link CIs to other records such as incidents, problems, and change requests. Track contract and warranty information.

Workflow Automation

Automate business processes with an easy to use GUI, eliminating routine and mundate tasks so you can free up your employees.


Easily create custom reports based on your business needs, and create graphs and dashboards to visually and quickly relay information. Automatically schedule reports to run.

Unlimited Portals

Configure the system to work how you want it to work. Design different portals for different users or groups, to ensure access to certain information is only available to those who need it.

Dynamic SQL Linking

Connect to any external system that uses a Microsoft SQL Server or PostgreSQL database source to pull data into Footprints.

Contact us today to learn how we can help your company or organization become more efficient and save you time and money.